For the last two years, I've taught a class at the University of Wisconsin in Madison and was wrapping up things from last semester when I thought of this issue's topic. It seems pretty simple...what is direct marketing?
Those of us that have been in it awhile probably don't even think about it. I asked my students (juniors and seniors in college) at the beginning of the semester, and here's what some of them had to say:
"It's about marketing directly"
"Selling directly to consumers"
"How to retail effectively and efficiently"
In other words, they didn't know. Probably the best definition I've seen puts it like this: Direct Marketing is a measurable marketing method in which products or services are offered to a targeted audience and a direct response is solicited.
The key points are that it's measurable and that a response is solicited. That doesn't always mean that a response is given, just that one is requested. The main misconception about direct marketing is that it is strictly direct mail. The sticking point is that it really isn't necessarily a medium but rather a way of marketing. It's including a Web address on a TV ad, mentioning the phone number several times on a radio spot, including a reply form in a newspaper placement and sending a direct mail piece with a reply card enclosed.
On the first day of my first job in the industry, I had no idea what I got myself into but quickly deduced that direct marketing was just junk mail. While direct marketing began mainly as direct mail, it has evolved into so much more. And if it's not done correctly, it can be considered junk...junk mail, junk radio, junk TV and junk space ads. By doing careful targeting using the most appropriate medium available, you are connecting products and services with people who should have some, if not significant, interest in purchasing them. That's what direct marketing is.